Shipping policy

SHIPPING POLICY

American Floor Tile ships orders within the United States from our facility in Grandview, Missouri.

ORDER PROCESSING

Processing times vary by product. In-stock products may ship as soon as the next business day. Made-to-order products may require additional production time. Please review the individual product page for the estimated lead time before ordering.

Orders containing products with different lead times may ship separately or when the entire order is ready.

SHIPPING COSTS

Shipping charges are calculated during checkout based on the products ordered, order quantity, destination, and available delivery method. Large or heavy orders may require freight delivery.

DELIVERY TIMES

Delivery estimates begin after an order has been processed and shipped. Transit times are estimates and may be affected by the carrier, destination, weather, holidays, or other circumstances outside our control.

ORDER ACCURACY

Flooring may have slight variations between production runs. We strongly recommend ordering all flooring needed for your project in one order. American Floor Tile is not responsible for differences between separate orders or production lots.

DELIVERY AND DAMAGE

Please inspect your shipment promptly upon delivery. If an order arrives damaged, retain the product and all packaging and contact us as soon as possible with your order number and photographs of the damage so we can review the claim.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. Additional charges caused by an incorrect address, refused delivery, missed freight appointment, or requested address change may be the customer’s responsibility.

QUESTIONS

For questions about shipping, lead times, or a large order, please contact American Floor Tile through our Contact page before placing your order.